tag:blogger.com,1999:blog-8433456607242913787.post5948339575273310333..comments2011-05-07T01:21:59.617-04:00John Lovetthttp://www.blogger.com/profile/09954262939608647312noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-8433456607242913787.post-44435894555797937402008-12-29T21:27:00.000-05:002008-12-29T21:27:00.000-05:00I did like this interview. You are right that they have quietly in the shadows for sometime.web analyticshttp://www.coremetrics.com/solutions/web-analytics.phpnoreply@blogger.comtag:blogger.com,1999:blog-8433456607242913787.post-9989302739300992182008-12-05T12:06:00.000-05:002008-12-05T12:06:00.000-05:00Eric who? Somebody who used to have YOUR job, or something like your job, maybe at another place ... he does something different now ...Chrisnoreply@blogger.comtag:blogger.com,1999:blog-8433456607242913787.post-88828679787456901542008-12-05T11:58:00.000-05:002008-12-05T11:58:00.000-05:00Hi Chris, I wanted to let you know that I have been to the WebTrends customer conference before. I actually spoke in one of the keynotes at the Orlando event a few years back. I believe there are a lot of great qualities about the event historically and I (we) don&#39;t intended to upset that. My goal is to drive more of an intimate sharing &amp; learning environment with our format and content.Jascha Kaykas-Wolffhttp://blog.webtrends.com/noreply@blogger.comtag:blogger.com,1999:blog-8433456607242913787.post-79055589805025200042008-12-05T10:39:00.000-05:002008-12-05T10:39:00.000-05:00Amber - thanks for reading and commenting. I'm glad I can add value. <BR/><BR/>Chris - I can tell you that the marketing catch-phrases and sentiment are indeed directly from Jascha. He did in fact review my transcript prior to publication, so there was no misinterpretation. I agree that addressing known issues is a great starting point and we'll see how they handle the resource issue. I was going to slip in a jab about calling me John, but clearly you've figured out who I am...who is that Eric guy anyway?<BR/><BR/>Jacques - Thanks for the comment and the catch on the typo.John Lovetthttp://www.blogger.com/profile/09954262939608647312noreply@blogger.comtag:blogger.com,1999:blog-8433456607242913787.post-12316326324178418582008-12-05T08:53:00.000-05:002008-12-05T08:53:00.000-05:00Oops, meant "John" not "Eric" (Eric's twitter directed me to your blog)Chrisnoreply@blogger.comtag:blogger.com,1999:blog-8433456607242913787.post-18944741455010804382008-12-05T08:27:00.000-05:002008-12-05T08:27:00.000-05:00Hi John,<BR/><BR/>Very interesting to read about WebTrends and where they're going (I'll be in Vegas for the conference next April).<BR/><BR/>BTW, in your last question, I think you meant "quiet over the last year", and not "quite over the last year" which wouldn't be that nice ;-).Jacques Warrenhttp://www.waomarketing.com/blognoreply@blogger.comtag:blogger.com,1999:blog-8433456607242913787.post-36407692026929538752008-12-05T08:15:00.000-05:002008-12-05T08:15:00.000-05:00Eric, since you say you paraphrased a lot, it's hard to know whether all the marketing catch-phrases are yours or his. I guess time will tell if there's substance there.<BR/><BR/>What I'd like to have seen here is a mention of the rich pent-up BACKLOG of feedback available to him. Going out and getting feedback and "welcoming" future feedback are both nice, but I think WebTrends already knows much of what it needs to know and should start acting on it rather than going through feedback ceremonies. Bottom line: facilitating implementation is what I'd like to be hearing about, and that means adding resources to actually do the work. Is that happening? I hear talk, but I'm not convinced.<BR/><BR/>Has he been to the <BR/>WT customer conference? I don't remember his name from any I've gone to. I hope he won't try fixing parts that aren't broken. <BR/><BR/>Despite the above, I'm a devoted WT user and probably always will be; the product is just that good and the people working there are excellent. Good luck to them.Chrisnoreply@blogger.comtag:blogger.com,1999:blog-8433456607242913787.post-9375601638936867152008-12-04T23:43:00.000-05:002008-12-04T23:43:00.000-05:00Very nice interview. In-depth questions and meaningful answers. :)Amber Casehttp://oakhazelnut.comnoreply@blogger.com